May 13, 2011, 6:00 PM — Google is attempting to reinvent mobile computing with its Chromebook, but in spite of all of the features and analysis available to us, there are nevertheless some important questions but to be answered. We won't know about some important aspects of the Chrome OS laptops until we get our hands on one, and other questions are largely about the viability and reliability of laptops that are in every respect web-based. Here are five of the top unanswered questions.
Chromebooks can connect external devices just as cameras and headsets, nevertheless iPhone, iPod Touch, and iPad users are required by Apple to use iTunes--desktop software that can't be installed on a Chromebook. Will there be some sort of workaround for Apple users to connect their devices to a Chromebook? Otherwise, that pretty much rules out getting a Chromebook as your sole computer if you as well have an iDevice.
With such a massive endeavor, Google better have a plan. Remember the data glitch that caused emails to be deleted for thousands of Gmail users previously this year? Or, more recently, Amazon's cloud web services crash? We know that Google Apps will have offline capabilities, nevertheless users need better reliability assurances earlier adopting a computer designed for constant Internet connectivity.
Remote management tools are a must for IT admins, nevertheless it's after all unclear specifically what capabilities Google's Chromebook enterprise tools will have. Remote desktop control? Laptop tracking and reset? Group policy settings? Google's $28 per user subscription plan for businessescan be an affordable way for small businesses to provide laptops to its users, yet to actually satisfy enterprise users, Google needs to woo its IT decision makers.
The top complaints about Google's Nexus One smartphone were 3G connectivity flakiness and, as my colleague David Coursey put it, a "sort of benign neglect" of the Android ecosystem. Business users, Google announced, will get technical support, however what about everyone else? Who will Chromebooks users turn to for support with their Chrome OS laptops? And, importantly, what will the quality of that support be?
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